Course Overview:
The Unified Communications course is a comprehensive and hands-on training program designed to equip learners with the essential knowledge and skills needed to understand, implement, and manage unified communication systems in modern organizations. In this course, participants will delve into the world of integrated communication technologies, including voice, video, messaging, and collaboration tools. They will learn to configure and troubleshoot VoIP systems, set up video conferencing solutions, and understand the critical role unified communications play in enhancing business productivity and collaboration. With a focus on both theoretical concepts and practical applications, this course prepares individuals to navigate the complex landscape of unified communications, enabling them to contribute effectively to their organization’s communication infrastructure and overall efficiency.
Prerequisite:
- The students must have completed grade 12 or equivalent education.
- Must pass in-house designed entry exam covering basic math, algebra, and calculus (minimum score 60%).
- Students from non-English speaking countries must pass the English Language Proficiency Test.
- English Language Proficiency Test scores (IELTS – 6.0, TOEFL – 70, PTE – 45, CAEL – 70, CAE – 176, Duolingo – 110, Password – 6.5, and PTE – 61) are acceptable.
Learning Outcomes:
- Define key concepts in unified communications, such as VoIP, video conferencing, and presence.
- Recognize components of a unified communications system and identify the basics of QoS for voice and video traffic.
- Comprehend the significance of unified communications and its significance in modern business, and grasp how VoIP technology works and its impact on traditional telephony. Understanding of the key features and functions of Cisco Unified Communications Manager (CUCM).
- Configure a VoIP phone and establish call routing in a simulated network. Implement video conferencing for effective video communication and prioritize voice traffic using QoS settings in a network environment.
- Analyze and troubleshoot common issues in unified communications systems. Evaluate voice and video call quality and diagnose network issues. Assess network performance areas needing improvement in a unified communications infrastructure.
- Design and configure a unified messaging system integrating voicemail, email, and instant messaging. Create a secure, unified communications environment with encryption and access controls. Develop a unified communications plan for organizations, selecting appropriate Cisco solutions and collaboration tools.
- Assess and recommend security improvements for unified communications systems.
- Measure the effectiveness of a unified messaging system in enhancing communication and productivity. Judge QoS policy impacts on voice and video quality and propose necessary optimizations.
Course Content & Topics:
Class 1: Introduction to Unified Communications
Class 2: Voice over IP (VoIP) Fundamentals
Class 3: Video Conferencing and Collaboration
Class 4: Cisco Unified Communication Solutions
Class 5: Instant Messaging and Presence
Class 6: Quality of Service (QoS) in Unified Communications
Class 7: Unified Messaging and Collaboration
Class 8: Security in Unified Communications
Class 9: Troubleshooting Unified Communications Systems
Class 10: Network Management and Monitoring for Unified Communications
Class 11: Designing a Unified Communication Plan
Class 12: Regulations, Standards, and Emerging Trends in Unified Communications.
Class 13: Review and Case Studies
Final Exam: MCQs and a case study project
Credit Information:
- Credits: 3
Duration:
- 14 Weeks: 3 hrs/week
Course & Related Fees:
- Domestic Students : $650 (Six hundred and fifty dollars)
- International Students: $750 (Seven hundred and fifty dollars)
For a detailed breakdown, please refer to Policy #S-005B IT & Network Management Diploma and Course Fee Schedule
Non-Refundable Fees:
- Application Fee: $50.00/course (payable online and non-refundable)