This page provides essential technology information and support resources for prospective students, current students, and faculty. GNI delivers programs primarily online and is committed to ensuring that all learners and instructors have access to reliable, accessible, and responsive technology support.

1. Minimum Technology Requirements (For New Students)

To participate successfully in GNI’s online and hybrid programs, students are expected to have access to the following minimum technology:

Hardware

  • Desktop or laptop computer (Windows or macOS)
  • Minimum 8 GB RAM (16 GB recommended)
  • Webcam and microphone (built-in or external)
  • Headphones or speakers
  • Smartphone or tablet (optional, supplementary use only)

Operating Systems (Current or Recent Versions)

  • Windows 10 or higher
  • macOS 12 (Monterey) or higher

Internet Access

  • Reliable broadband internet connection
  • Minimum speed:
    • Download: 10 Mbps
    • Upload: 5 Mbps
  • Wired connection recommended for assessments and live sessions

Software & Applications

  • Updated web browser (Chrome, Firefox, Safari, or Edge)
  • PDF reader (Adobe Reader or equivalent)
  • Word processing software (Microsoft Word or Google Docs)
  • Access to Moodle Learning System (MLS)
  • Zoom (or equivalent) for live classes and meetings

    Note: GNI does not require specialized or high-cost software for most programs. Any program- specific software requirements will be clearly identified in course outlines.

2. Learning Management System (Moodle – MLS)

All courses at GNI are delivered through the Moodle Learning System (MLS).

Students and faculty use Moodle to:

  • Access course materials and readings
  • Watch recorded lectures
  • Participate in discussion forums
  • Submit assignments and assessments
  • Receive grades and instructor feedback
  • Access institutional policies and program documents

Orientation to Moodle is provided at the start of each term.

3. Technology Support – Current Students

Getting Help

Students experiencing technical issues may seek assistance through the following channels:

Primary Support

Instructor Support

  • Course-specific issues (assignments, access to course materials) should first be reported to the course instructor.

Administrative Support

  • Login, enrollment access, or account-related issues may also be directed to the
    Registrar’s Office.

4. Technology Support – Faculty

Faculty members receive dedicated support for:

  • Moodle course setup and navigation
  • Uploading course materials and assessments
  • Online grading and feedback tools
  • Use of Zoom and online teaching tools
  • Academic integrity and assessment security

Faculty may contact:

Training and onboarding are provided prior to teaching assignments.

5. Frequently Asked Questions (FAQs)

Q: What if I do not meet the minimum technology requirements?
Students are encouraged to upgrade or secure access to the required technology prior to enrollment. Limited flexibility may be available for short-term issues; please contact Student Services.

Q: Can I complete courses using only a mobile phone or tablet?
No. While mobile devices may supplement learning, a desktop or laptop computer is required for assessments and coursework.

Q: What happens if I lose internet access during an exam?
Students should notify their instructor immediately. GNI has academic policies that address technical disruptions during assessments.

Q: Is technical support available on weekends?
Routine support is provided Monday–Friday. Weekend support may be limited but urgent academic issues will be addressed as soon as possible.

6. Accessibility & Inclusive Technology

GNI is committed to accessible and inclusive learning environments.
Support is available for:

  • Captioned video content (where applicable)
  • Flexible submission arrangements for documented needs
  • Compatibility with common accessibility tools

Students requiring accommodations should contact Student Services early in the term.

7. Future Development: Online E-Help System

As GNI continues to grow, the Institute plans to implement a centralized online e-help system, which may include:

  • A ticket-based help desk
  • Live chat support during business hours
  • Expanded self-service knowledge base
  • System status updates and alerts

These enhancements will be introduced in alignment with institutional growth and resource
capacity.

8. Contact Information

General Technology Support:
admissions@gurunanakinstitute.ca

Faculty Support:
ea@gurunanakinstitute.ca

Registrar & Student Services:
registrar@gurunanakinstitute.ca

After-Hours Emergency Contact
In the event of an urgent technology-related issue and where a response has not been received during regular operational hours, students and faculty may leave a voicemail message at +1 (778) 298-1469. All messages will be reviewed and addressed at the earliest possible opportunity.