Course Overview:

This course provides an extensive training program in crisis intervention and case management techniques tailored to British Columbia’s social service environment. Students will engage in realistic simulations, case reviews, and strategic planning exercises to master de-escalation, risk assessment, and client support coordination. The curriculum emphasizes developing comprehensive case plans, evaluating intervention outcomes, and collaborating with support networks, preparing learners to handle high-stress situations effectively. Expert facilitators will guide students through practical applications, ensuring readiness for professional practice in diverse settings.

Prerequisite:

  • The students must have completed grade 12 or equivalent education, or mature student status (19 years or older).
  • Applicants must submit a written statement outlining their motivation, relevant experience, and career goals. An admissions interview may also be required to assess communication skills, professional awareness, and readiness for both academic study and practicum learning.
  • Because the program includes placements with vulnerable populations, applicants must provide a clear Criminal Record Check. Some sites may also require proof of immunizations, first aid certification, or other documentation to ensure safety and readiness for practicum participation.
  • All applicants must meet one of the following Language Proficiency Requirements (LPR):
    • Completion of 2 years of secondary education (including English 10 and 11 with a grade of ‘C’ or higher) from a country where English is one of the principal languages, or
    • Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction, or
    • To meet BC Health Care Assistant English Competency Standards, students from non-English speaking countries must have completed grade 12 or equivalent education and provide verified results for one of the English Language Proficiency tests with minimum scores listed below:
      • IELTS: overall score of 6.0, with a minimum of 6 in Speaking/Listening, and not below 5.5 in Reading/Writing.
      • CAEL: overall score of 60, with no section below 50.
      • TOEFL iBT: minimum 76 overall, with no sub-scores lower than 20 (Speaking/Listening) and 18 (Reading/Writing), or
      • Another accredited equivalent score.
  • Mature Student Applicants
    Applicants who are 19 years of age or older at the start of the program, are Canadian citizens or permanent residents, and are unable to provide official secondary or post-secondary education records may demonstrate English proficiency by:
    • Submitting a signed attestation confirming they have completed at least three years of full-time education in English in a country where English is one of the primary languages and
    • Completing the Accuplacer English Assessment (Next Generation: Reading, Writing, and WritePlacer) with the following minimum scores:
      • Reading: 235
      • Writing: 235
      • WritePlacer: 4

Learning Outcomes:

Upon successful completion of this course, the students will be able to:

  • Apply basic de-escalation techniques in crisis scenarios while maintaining cultural safety, trauma awareness, and respect for diverse worldviews.
  • Participate in developing case management plans that reflect client strengths, cultural identities, and community supports, integrating decolonizing and anti oppressive principles.
  • Identify and explain cultural, historical, and colonial factors that influence how individuals and communities respond to crisis situations.
  • Assess the effectiveness of supportive crisis intervention strategies, considering cultural relevance, equity, and the impact of systemic barriers.
  • Develop a crisis response protocol for an agency that reflects culturally safe, inclusive, and decolonizing approaches to supporting clients and communities.

Course Content & Topics:

Credit Information:

  • Credits: 3

Duration:

  • 14 Weeks: 3 hrs/week

Course & Related Fees:

  • Domestic & International: $700 (Seven hundred dollars)

For a detailed breakdown, please refer to Policy #S-005 Programs & Course Fee Schedule

Non-Refundable Fees:

  • Application Fee: $50.00/course (payable online and non-refundable)