Course Overview:

Operations management is the field of study that focuses on the effective planning, coordination, and control of operations that convert inputs (such as raw materials, labour, and energy) into outputs (goods and services). This course provides a student with the tools to analyze and improve the operational performance of any organization. It focuses on key concepts in four essential areas of operations management: Process Analysis, Service Operations, Quality Management, and Inventory Management. Beyond providing a solid foundation in operations management, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability. It gives equal time to strategic and tactical decisions in both service and manufacturing organizations.

Prerequisite:

  • The student must have completed grade 12 or equivalent education.
  • Students from non-English speaking countries must pass the English Language Proficiency Test.
  • English Language Proficiency Test scores (IELTS – 6.0, TOEFL – 70, PTE – 45, CAEL – 70, CAE – 176, Duolingo – 110, Password – 6.5, and PTE – 61) are acceptable.

Learning Outcomes:

  • Understanding of the role of operations management in organizations and its relationship to other business functions. 
  • Understanding of the various operations management tools and techniques used to design, plan, and control the production and delivery of goods and services. 
  • Ability to use quantitative methods to analyze and optimize operations management decisions. 
  • Understanding the role of technology in operations management, including how to leverage information systems and data analytics to improve operations.
  • Ability to apply operations management principles to real-world situations, including case studies and simulations.
  • Understanding of the importance of sustainability and social responsibility in operations management and how to incorporate these considerations into decision-making. 
  • Critical thinking and problem-solving skills that can be applied to operations management challenges.
  • Talent to effectively communicate and collaborate with other stakeholders, including employees, customers, suppliers, and executives.
  • Understanding of the principles of inventory management, including how to determine inventory levels and how to use inventory as a strategic asset. 
  • Capability to analyze and design supply chain networks, including how to coordinate the flow of materials, information and financial resources. 
  • Basic understanding of the principles of project management and how to apply them to operations management projects. 
  • Understanding of the principles of quality management and how to apply them to ensure that goods and services meet customer requirements. 
  • Basic understanding of lean manufacturing principles and how to apply them to eliminate waste and increase efficiency in production systems. 
  • Understanding of the principles of agile manufacturing and how to apply them to respond quickly to changing customer demands. 
  • Understanding of the principles of sustainability and social responsibility in operations management and how to incorporate these considerations into decision-making.
  • Ability to forecast demand for products and services, develop and implement production schedules, coordinate the procurement of raw materials and other resources, and ensure the organization’s efficient and effective use of resources.

Course Content & Topics:

Class 1: Introduction to Operations Management 
Class 2: Operations Strategy and Completeness    
Class 3: Product Design and Process Selection
Class 4: Quality Management & Statistical Quality Control 
Class 5: Just-in-Time and Lean Systems     
Class 6: Forecasting 
Class 7: Capacity Planning and Facility Location
Class 8: Facility Layout and Work System Design 
Class 9: Inventory Management 
Class 10: Aggregate Planning
Class 11: Resource Planning and Scheduling 
Class 12: Project Management 
Class 13: Review Prior 12 Lessons 

Final Exam: MCQs and a case study project

Credit Information:

  • Credits: 3

Duration:

  • 14 Weeks: 3 hrs/week

Course & Related Fees:

  • Domestic & International: $700 (Seven hundred dollars)

For a detailed breakdown, please refer to Policy #S-005 Programs & Course Fee Schedule

Non-Refundable Fees:

  • Application Fee: $50.00/course (payable online and non-refundable)