Course Overview:

This course examines the strategic role of knowledge as a critical organizational asset, focusing on how knowledge is created, shared, stored, and applied to improve decision making and drive innovation across supply chains and enterprises. Drawing on theoretical models and practical frameworks, students will explore the full knowledge management (KM) cycle, including knowledge capture, codification, and dissemination. Emphasis is placed on leveraging both tacit and explicit knowledge through collaborative technologies, digital repositories, and knowledge-sharing cultures. The course also investigates the intersection of KM with organizational learning, leadership, and performance measurement. Students will assess case studies and KM systems to understand how effective knowledge strategies enhance agility, innovation, and competitive advantage in complex operational environments.

Prerequisite:

  • The students must have completed grade 12 or equivalent education, or mature student status (19 years or older).
  • All applicants must meet one of the following Language Proficiency Requirements (LPR):
    • Completion of 2 years of secondary education (including English 10 and 11 with grade of ‘C’ or higher) from a country where English is one of the principal languages, or
    • Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction, or
    • Students from non-English speaking countries must have completed grade 12 or equivalent education and provide verified results for one of the English Language Proficiency tests with minimum scores listed below:
      • IELTS 6.0, TOEFL 50, CAEL 45, CELPIP 6.5, DET 105, PTE 47, PCE 175, CAMBRIDGE B2 Level, LANGUAGECERT B2 Level, MET B2 Level, ITEP 3.8, EIKEN Grade Pre-1. or
    • Provide proof of achieving at least 65% in Grade 12 English (or equivalent) from a recognized institution.
  • Mature Student Applicants
    • Applicants who are 19 years of age or older at the start of the program, are Canadian citizens or permanent residents, and are unable to provide official secondary or post-secondary education records may demonstrate English proficiency by:
      • Submitting a signed attestation confirming they have completed at least three years of full-time education in English in a country where English is one of the primary languages and
      • Completing the Accuplacer English Assessment (Next Generation: Reading, Writing, and WritePlacer) with the following minimum scores:
        • Reading: 235
        • Writing: 235
        • WritePlacer: 4

Learning Outcomes:

Upon successful completion of this course, the students will be able to:

  • Explain the importance of knowledge management in supply chain innovation.
  • Apply frameworks for capturing and transferring organizational knowledge.
  • Utilize technologies and platforms that support knowledge sharing.
  • Evaluate the effectiveness of knowledge management systems.

Course Content & Topics:

Class 1: Introduction to Knowledge Management (KM)
Class 2: KM Models and Frameworks
Class 3: Tacit vs. Explicit Knowledge
Class 4: Knowledge Capture and Codification
Class 5: Knowledge Sharing and Transfer
Class 6: Knowledge Repositories and Databases
Class 7: Technology Tools for KM
Class 8: KM and Organizational Learning
Class 9: KM Leadership and Governance
Class 10: Measuring KM Effectiveness
Class 11: KM in Innovation and Change Management
Class 12: KM in Supply Chain and Project Management
Class 13: Case Study Analysis and System Review
Class 14: Capstone: Knowledge Strategy and Presentation

Credit Information:

  • Credits: 3

Duration:

  • 14 Weeks: 3 hrs/week

Course & Related Fees:

  • Domestic & International: $700 (Seven hundred dollars)

For a detailed breakdown, please refer to Policy #S-005 Programs & Course Fee Schedule

Non-Refundable Fees:

  • Application Fee: $50.00/course (payable online and non-refundable)